Refund Policy

Last updated: 9 November 2026.

This Refund Policy applies to Premium subscriptions, ad-free options and one-time upgrades bought on the kreative.center website. Purchases made inside the apps through the Apple App Store or Google Play are governed by those stores’ own refund policies, not this one.

Merchant of Record

Purchases on the Site are sold and processed by Paddle as our Merchant of Record. Approved refunds are issued by Paddle to your original payment method. You can request a refund by contacting us or through Paddle, as described below.

14-day right of withdrawal (EU, UK and similar)

If you are a consumer in the EU, UK or a country with similar rules, you generally have 14 days to withdraw from a purchase of digital content. Because our upgrades are delivered and usable immediately, by completing your purchase you ask us to provide the content at once and acknowledge that, to the extent permitted by law, your right of withdrawal is lost once access has been granted. This does not affect your statutory rights if the content is faulty.

Subscriptions

You can cancel a subscription at any time; it then stops renewing and your access continues until the end of the period you have already paid for. We do not generally refund the unused part of a current period, but if you were charged in error or something went wrong, contact us.

One-time upgrades

One-time upgrades (such as a lifetime ad-free option) are delivered immediately. If something is wrong with your purchase, contact us.

Faulty purchases

If an upgrade does not unlock or does not work as described, we will fix it or provide a refund as required by law.

How to request a refund

Email info@kreative.center with the email you purchased with and your Paddle order or receipt number. You can also use the link in your Paddle receipt to contact Paddle directly. We aim to respond within a few business days.

Contact

Email info@kreative.center.